Uncertainty prompts tech efficiency – Brian Solis

Hassan Carrin

Gadget, the magazine of personal technology in South Africa, quoted Brian Solis as part of its coverage of Salesforce’s “State of Service” report. As inflation takes hold and rate hikes dominate headlines, customer service teams are focusing on technologies that promote productivity and efficiency. This is a key finding of […]

What is the future of contributing to WordPress? 

Hassan Carrin

Contributing to WordPress The success of the WordPress ecosystem can be largely attributed to its open-source and advocating community contributions. There are numerous ways to contribute to WordPress through accessibility, translation, and testing. But not everything in WordPress is an accountable contribution to the project itself. Josepha Haden-Chomphosy is the […]

7 Things your Customer want to Hear from You

Hassan Carrin

Intro, Goal, Alignment, Trust. Customers want: 1) Solutions to Problems, 2) How you can Satisfy their Needs, 3) How? Your Capabilities, 4) to get Personal, 5) ROI, 6) Feedback from your other Customers, 7) Communication & Help. Intro. What do customers want to hear from CEO or Sales to make […]

Local Business Schema Best Practices

Hassan Carrin

As a local business owner, you understand the importance of getting found online. And as technology advances, we must advance with it to stay competitive. One of the most effective ways to do this is by implementing local business schema markup on our websites.

Corporate A.I. Helping Students Cheat?

Hassan Carrin

“The academic world is one of fierce competition. Students are under immense pressure to succeed, and the pressure only intensifies as they move closer to graduation. In this context, it’s no surprise that some students resort to academic misconduct in order to get ahead. Unfortunately, there are companies that are […]