Skip to content
Marketing Business

Marketing Business

Business Active

Primary Menu
  • Marketing Business
  • Advertise Here
  • Contact Us
  • Privacy Policy
  • Sitemap
  • Home
  • How to Handle Sales Inquiries » Succeed As Your Own Boss
  • Google My Business

How to Handle Sales Inquiries » Succeed As Your Own Boss

By Hassan Carrin 1 month ago

Table of Contents

  • Receiving Sales Inquiries
  • Responding to Sales Inquiries
  • Following Up on Sales Inquiries
  • Encouraging More Sales Inquiries
  • How to Handle Sales Inquiries

How to Handle Sales Inquiries 1200 x 1200It’s always a happy day when a potential customer comes to you wanting to learn more about your products or services.

The question is: are you prepared to handle sales inquiries when they come your way? Without the proper systems in place, you could miss out on an opportunity to acquire a new customer.

Related Posts:

  • Google Analytics 4, Content Repurposing, Instagram, and More!

This article will cover everything about how to handle sales inquiries, including receiving them, responding to them, following up with them, and encouraging more of them.

Receiving Sales Inquiries

Receiving Sales Inquiries image

To get sales inquiries from interested individuals, you must have a system set up to receive them. Here are some things to consider: 

  • Make It Visible: Your contact information should be noticeable everywhere your business exists online. This includes every page of your website, so add a Contact button in your menu navigation and your contact details in the footer. It also includes your social media pages (so fill out your profile!) and your Google My Business listing.
  • Who’s Handling Phone Calls: Are your calls going straight to voicemail? Do you use a live answering service like Ruby.com or to you have a service that will text/email transcription service like grasshopper.com or Nextiva.com? 
  • Have Options: Some people will want to call you directly; consider using a toll-free number. And although you may have a contact form, some may not feel comfortable filling out the form and would rather send a message to your email address. So, make sure there’s clear information about how to contact your salespeople or you directly. 
  • Website Inquiries: Do just let people visit your website and leave? Do you offer your web visitors any help? Use Live chat staffed with sales or customer service people or a chatbot service to answer sales questions and provide FAQs!
  • Offer Appointment Scheduling: You can also cut down on the number of back-and-forth emails by adding an appointment scheduling app to your website for potential customers to set up a time to meet with you to talk about hiring you. 

Responding to Sales Inquiries

Responding to Sales Inquiries average response time

So now you have the proper systems to get sales inquiries from potential customers. The next – and most important! – step is to respond to them! Here are some tips for doing that:

  • Be Quick: Research on lead response time finds that the first vendor to respond to a lead wins anywhere between 35 to 78 percent of sales. The average lead response time is 47 hours, so the longer you wait, the more likely a competitor has reached out already. Depending on the type of business you have, you may aim to respond within the first 5 minutes to an hour.
  • Set a Meeting: In some cases, the sales inquiry might be simple, like if your product or service has a particular feature or is applicable for a specific situation. No matter the inquiry, your goal is to get the person on the phone or in a meeting (in-person or virtual) to continue the conversation.
  • Do Your Research: When a meeting time is set, do your research beforehand to learn more about the person or business who has contacted you. You also want to reach out to them to try to clarify their goals, budget, and timeline to get started. You also want to make sure that you know who will be attending the meeting so that you can prepare handouts if it’s in-person.  This meeting is the first step of what you hope will be a long-term relationship, so it’s wise to go in prepared.
  • It’s About Them, Not You: During the meeting, remember that the entire conversation should be about them, not you. Ask questions about their business, their needs, and their challenges. When you present your product or service, do so in a way that demonstrates how it will help them solve the problems they are facing. Open-ended questions are ideal! Looking for more tips, here are 4 Ways to Transform Your SMB Marketing and Sales Processes. 

Responding to Sales Inquiries set a meeting

Following Up on Sales Inquiries

It often takes many follow-ups before a deal is closed. In fact, 80 percent of sales require up to five follow-ups. Meanwhile, 44 percent of sales reps give up after one follow-up. Don’t give up! Follow-up is crucial to winning more customers, and these tips will help.

  • Determine the Next Steps: At the end of the meeting, summarize what has been discussed and plan out the next steps. This might mean that they have to talk with a decision-maker, or you may have to create a proposal. You’ll need to do some extra research on their needs to make sure you understand your deliverables and can create an appropriate budget. In addition to outlining the next steps, create an approximate schedule for when they can expert your proposal.
  • Ask for the Best Way to Follow Up: When you’ve determined the next steps, ask the lead what the best time and mode is to follow up on the discussion. This could mean scheduling a meeting with the decision maker or their boss or setting a time to have a ‘check–in’ meeting.
  • Send a Thank You Email: It is always a good idea to send a thank-you email to the prospect on the same day as your meeting. You may include highlights from the meeting, key action items, and the details about the next follow-up.
  • Offer Value: One of the tips for the initial meeting was, “It’s about them, not you.” This applies to every follow-up afterward, too! Every email you send and conversation you have should be so valuable that the client looks forward to hearing from you.
  • Make Sure You Have Sales Tools in Place to Close Quickly: You need software for Video Conferencing, Electronic signature, Payment processing, CRM, Scheduling, Inventory Management, etc. Here are 8 sales tools to help boost your small business. 

Encouraging More Sales Inquiries

Encouraging More Sales Enquires image

Now that you have a good idea of how to handle sales inquiries – from receiving to responding to following up – you are probably wondering how you can get MORE sales inquiries to come your way. Try out some of these tips: 

  • Referrals: The best way to get new clients is through the raving reviews of your current clients! And the best way to get these referrals is to simply ask. Research shows that only 11 percent of sales professionals ask for referrals. Set up a system to periodically and regularly ask for referrals, and you are sure to get more sales inquiries from the friends and business associates of your current clients.  Click here for more information on Attracting More Customers to Your Small Business 
  • SEO: If you want more sales inquiries, you’ll have to ensure that your website targets prospective clients. SEO will drive more traffic to your site, so it is a must for every small business owner. One of the best ways to boost your SEO is to start a blog with professionally written SEO-optimized copy. Focus on answering prospects’ questions, and you are sure to get the attention of your ideal clients in search.
  • Utilize Social Media: Networking on social media sites like Facebook, YouTube, LinkedIn, Instagram, TikTok, Pinterest and Twitter can be highly effective too. Setting up a professional profile, searching for new connections, joining groups, and attending events are great ways to expand your reach. For tips on getting started with social media selling, check out How to Use Social Media to Convert Sales Part 1 and Part 2

How to Handle Sales Inquiries

How to Handle Sales Inquiries complete guide image

There you have it, a complete guide on how to handle sales inquiries. If you give them the right response and your sales inquiry can be converted into a sale. Respond quickly, but make sure that your message has everything the client is looking for. Address their concerns and offer your services as the best alternative to other problems they may hint at. Be as direct as possible in your reply.

These tips will help you increase the number of sales inquiries and the number of new customers that result from them! If you have additional tips on how to handle sales inquiries, share your advice in the comments below.

Tags: "Taking Care Of Business, Amazon Business Credit Card, American Airlines Business Class, At&T Business Login, Austin Business Journal, Best Bank For Small Business, Best Business Bank Accounts, Best Business Schools In Us, Best Business To Start, British Airways Business Class, Business Attire Men, Business Card Ideas, Business Casual Shoes For Women, Business Continuity Planning, Business Entity Search, Business Letter Template, Business Management Degree, Business Manager Facebook, Business Plan Outline, Business School Rankings, Colorado Business Search, Delaware Business Entity Search, Drop Shipping Business, Family Business Bet, Fox Business Live, Georgia Sos Business Search, Google Business Account, Harvest Small Business Finance, How To Build Business Credit, Is Saturday A Business Day, Is Sears Still In Business, Microsoft 365 Business, My Business Google, Name Generator Business, None Of Your Business, Ny Sos Business Search, Open A Business Bank Account, Pa Business Search", Plus Size Business Casual, Pnc Business Banking, Sos Business Search Ca, Sunbiz Business Search, The Business Of Being Born, Turbotax Home And Business 2020, Tx Sos Business Search, Venmo For Business, Verizon Business Plans, Virtual Address For Business, What Are Business Days, Women Business Casual

Continue Reading

Previous Marketing Locally? 11 Ways to Make Your Interactions More Personal
Next Google I/O 2022: Google needs to invest more in support than surprises

Recent Posts

  • theCO offers ways to expand business skills
  • My Best FAANG Stock to Buy Now and Hold Forever
  • A Small Business’s Guide to Marketing on Google My Business
  • Full Brexit impact yet to play out on UK finance, lawmakers say
  • 6 Reasons Your Small Business Loan Can Be Rejected Today

Archives

  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • November 2018
  • January 2017

Categories

  • Business Ideas
  • Business News
  • Business Plan
  • Finance News
  • General
  • Google My Business
  • Marketing Business

buybacklinks

visit now

box car
Intellifluence Trusted Blogger

backlinks

textlinks

promo toyota malang

hbogoactivate.xyz © All rights reserved. | Magazine 7 by AF themes.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT